Frequently Asked Questions
Find answers to the most common questions about our services and products.
What are the store's opening hours?
⯈Monday to Saturday from 8am to 10pm. Sunday from 8am to 8pm. We are only closed on December 25th.
Where are the stores located?
⯈1040 West Meeting Street, Lancaster, SC. 1462 Lynwood Drive, Lancaster, SC.
Do you offer money transfer services to Mexico?
⯈Yes, we offer money transfer services to Mexico with our partners RIA Money Transfer, Enramex Inc, and Barri Money Services.
How does the package shipping process to Mexico work?
⯈You bring your package to the store, we weigh or measure it depending on the destination, and we ship it with our partner 'Tu Caja Express'.
How much does it cost to send a package to Mexico?
⯈The cost depends on the weight of the box for Mexico, and on the size of the box for shipments to Central America.
What are the estimated delivery times for packages sent to Mexico?
⯈The package will take between two to three weeks to arrive.
What items cannot be sent in packages to Mexico?
⯈Weapons or anything that is not legal cannot be sent.
Do you offer promotions or discounts on money transfers?
⯈When the companies offer promotions, we apply them.
How can I apply for a job at the store?
⯈You can apply through this website or ask in person at the store.
Can I track my package once it has been sent?
⯈Yes, you can track your package. The estimated time of arrival is between two to three weeks.
What are the current exchange rates for money transfers?
⯈Exchange rates change daily.
What payment methods are accepted in the store?
⯈Cash, cards, EBT, and Apple Pay are accepted.
Does the store carry imported products from Mexico?
⯈Yes, we carry products from Mexico, Central America, South America, and the Caribbean.
What should I do if I have a problem with my money transfer?
⯈If you made the transfer with us, we can help you resolve the issue.
Can money transfers be made to countries other than Mexico?
⯈Yes, we offer transfers to Africa, Latin America, the Caribbean, Asia, Europe, and the Pacific. You can also receive money if it is sent to you.
How can I contact the store's customer service?
⯈You can call us or contact us via WhatsApp at our numbers.
Do you offer any kind of loyalty card or special discounts?
⯈Yes, for purchases over $100, we give you a free 2-liter soda.
Is there any additional cost to send packages to Mexico during peak seasons (Christmas, Mother's Day, etc.)?
⯈No, there are no additional costs for peak seasons.
Do you offer special products for Mexican celebrations (like Day of the Dead or Independence Day)?
⯈No, but we hold customer appreciation raffles on important dates like Christmas, Mother's Day, Father's Day, etc.
Do you offer custom cake ordering services for events?
⯈Yes, you can order custom cakes. You send us a picture of the cake you want, and we order it for you.